NestTend Privacy Policy

Account information. When you create an account, we collect your email address and, if you choose, your name. If you sign in with Apple or Google, we receive the basic profile information that provider shares with us, such as your name, email address and, for Google, your profile photo. If you use Sign in with Apple's "Hide My Email" option, we receive only the relay address.

Household records. NestTend stores the information you enter about your home, including property names, addresses and time zones; rooms; equipment and appliances (such as category, manufacturer, model, serial number, installation and purchase dates, and notes); maintenance plans and reminders; and service history (such as dates, descriptions, service providers, costs and notes).

Photos. If you attach photos of equipment or service work, NestTend accesses your camera or photo library only with your permission and only for the photos you choose. Photos are compressed and their embedded metadata, including location, is removed before they are saved.

Address suggestions. When you type a property address, the partial address you enter is sent through our servers to Google Maps Platform to suggest matching addresses. No other account or household information is included.

AI maintenance suggestions. If you ask for suggested maintenance for an appliance, we send that appliance's name, category, manufacturer, model and notes to OpenAI to generate suggestions. Photos, serial numbers, addresses and your account details are not sent, and requests are made with OpenAI's data storage option turned off. Suggestions are only added to your schedule after you review and confirm them.

Notifications. If you allow notifications, we use your device's push notification token and reminder preferences to deliver maintenance reminders.

Purchases. If you buy NestTend Pro, our subscription provider receives your account identifier and purchase details (such as product, purchase date and subscription status) from the App Store or Google Play. We never receive your payment card details.

Diagnostics. NestTend may send crash and error reports to help us fix problems. These reports include technical details such as device model, operating system version and app version. They are configured not to include your name, email, household records, screenshots or photos.

NestTend does not use advertising identifiers, does not show ads and does not track you across other companies' apps or websites.

We use your information to operate NestTend: to sign you in, store and display your household records, suggest addresses and maintenance tasks when you ask for them, schedule and send maintenance reminders, provide Pro features you've purchased, restore purchases across your devices, create data exports you request, respond to support requests, and diagnose and fix problems.

We do not sell your personal information, share it for targeted advertising, or use your household records to build marketing profiles.

What we access. If you choose Sign in with Google, NestTend requests only Google's basic sign-in permissions (openid, email and profile). From your Google Account we receive your name, email address, profile photo and a Google account identifier. NestTend does not request access to your Gmail, Google Drive, Calendar, Contacts or any other Google service.

How we use it. We use this information only to create your NestTend account, sign you in, keep your household records tied to your account across devices, show your name in the app, and contact you about your account or support requests.

How we store and share it. Your Google sign-in is processed by Google Firebase Authentication. We do not sell Google user data, share it with third parties for advertising, use it to build marketing profiles, or use it to train artificial intelligence or machine learning models. It is not sent to OpenAI or any other provider listed below, except as needed to operate sign-in.

Retention and deletion. We keep your Google account information for as long as your NestTend account exists. Deleting your account from Settings → Delete account removes it. You can also revoke NestTend's access at any time from your Google Account's security settings, under third-party connections.

NestTend's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Household records are stored on your device in an encrypted database, protected by a key kept in your device's secure storage. Photos are stored in the app's private storage on your device.

Where NestTend syncs your records and photos to our servers so you can access them from more than one device, they are transmitted over encrypted connections and stored with cloud infrastructure providers, and access is restricted to your signed-in account.

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We rely on a small number of providers that process data on our behalf, only as needed to deliver their service:

• Google Firebase — account authentication and push notification delivery
• Google Maps Platform — address suggestions
• OpenAI — optional AI maintenance suggestions
• Apple and Google — optional sign-in, and app store purchases and billing
• RevenueCat — subscription and purchase management
• Sentry — crash and error reporting
• Cloud hosting, database and file storage providers — storing synced records and photos

We may also disclose information if required by law, to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.

We keep your information for as long as your account is active. When you delete a property or equipment record, it moves to Recently Deleted, where you can restore it for 30 days before it is permanently removed.

You can delete your account at any time from Settings → Delete account. This removes your account and all household records. Deleting your account does not cancel an App Store or Google Play subscription; manage or cancel it in your store account settings. Limited information may be kept in backups for a short period or where we are legally required to retain it. Purchase records may be kept by our subscription provider and the app stores as needed for billing, refunds and tax purposes.

Our Account Deletion Policy explains in detail how to delete your account, what we delete and what we keep.

You can view and edit your records in the app, export them at any time from Settings → Export your data (CSV files and photos in a ZIP file), and delete individual records, properties or your entire account.

You can turn off notifications or revoke camera and photo access at any time in your device settings.

Depending on where you live, you may have additional rights, such as the right to access, correct, delete or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at support@gaboapps.com. We will not discriminate against you for exercising them.

NestTend is intended for adults managing their homes and is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Our service providers may process information in the United States and other countries where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards for these transfers.

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date. For material changes, we will also let you know by email or in the app.

Questions about this policy or your data? Email support@gaboapps.com and we'll be happy to help.